What Does an IT Support Specialist Do?

Posted by AOLCC | 11th March 2025

Technology drives modern businesses, and IT support specialists are essential in maintaining seamless operations. If you are considering this career path, you may be wondering, ‘What does an IT specialist do?’

We have all of the answers you’re looking for. Keep reading to discover the role, whether it’s right for you, and how to prepare for success in this dynamic role.

Understanding the Role: What Does an IT Specialist Do?

What is the role of an IT specialist? An IT support specialist manages computer networks, troubleshoots system issues, and ensures businesses and organizations can function without technical disruptions. Whether working in a corporate office, a small business, or a government setting, IT professionals ensure that technology runs efficiently while supporting users with technical difficulties.

An IT support specialist oversees and maintains an organization’s IT infrastructure. Their daily tasks often include monitoring network activity to prevent security threats, assisting employees with software or hardware-related issues, configuring and maintaining network infrastructure, evaluating system performance, and implementing necessary improvements. They also play a vital role in securing sensitive data by managing cybersecurity protocols and ensuring compliance with industry regulations.

Part of the IT support specialist role is troubleshooting system issues.

Required Skills For Success

What Skills Are Required for IT Support? Success in the IT support specialist role requires technical knowledge and strong problem-solving abilities. Employers seek professionals with expertise in operating systems, networking software, and cybersecurity. They also value individuals who can think critically, diagnose issues quickly, and adapt to new technologies. Communication skills are equally important, as IT specialists often work with employees with little to no technical knowledge and need simple explanations to resolve issues.

Attention to detail is another essential skill, as even minor errors in system configurations can lead to significant disruptions. Adaptability is also crucial in this field, as IT is constantly evolving. Staying updated on new tools, cloud management systems such as Microsoft Azure, and security measures ensures that IT specialists remain competitive in their careers.

The IT support specialist role requires technical knowledge and strong problem-solving abilities.

How the IT Support Specialist Course at AOLCC in BC Prepares You for Success

AOLCC’s 49-week IT Support Specialist Diploma Program in BC provides students with a structured learning experience designed to prepare them for the challenges of the IT field. The program covers key areas such as Windows 10 operating systems, PC troubleshooting, network administration, cybersecurity fundamentals, and Microsoft Azure cloud management. Training includes real-world examples and exams, allowing students to gain practical experience in diagnosing and resolving IT issues.

Graduates of the program are well-prepared for roles such as Network Administrator, Hardware Installation Coordinator, or Local Area Network Technician. With IT jobs projected to grow in the coming years, the IT support specialist course at AOLCC in BC provides an excellent foundation for a stable and rewarding career.

Launch Your IT Career Today

With increasing reliance on technology across industries, the demand for skilled IT professionals continues to rise. AOLCC in BC’s IT Support Specialist Diploma Program is designed to give students the technical knowledge, hands-on training, and career support they need to succeed.

Whether you are starting fresh or looking to expand your IT expertise, this program provides a strong foundation for long-term success. Why wait? Start your journey to IT success today.

Are you ready to start our IT Support Specialist Program?

Contact AOLCC in BC for more information!

Frequently Asked Questions

What is the role of an IT specialist?

An IT support specialist manages computer networks, troubleshoots system issues, and ensures businesses and organizations can function without technical disruptions.

What Skills Are Required for IT Support?

Success in the IT support specialist role requires technical knowledge and strong problem-solving abilities. Employers seek professionals with expertise in operating systems, networking software, and cybersecurity.