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Work Towards a New Career in the In-Demand IT Field
IT Support Technician maintain computer networks and solve any problems that may occur with them. Any company or organization that uses multiple computers or software platforms needs a skilled IT Support Technician to coordinate and connect the different systems.
Start your career in IT Support Technician today.
Become a Professional IT Support Technician
Academy of Learning’s IT Support Technician program will provide you with the necessary skills and knowledge to plan, install, and provide routine control over and manage exceptional situations in relation to quality communications network services in an information system.
This program provides in-depth knowledge of evaluating communications hardware, software, and transmission service alternatives against changing business requirements, maintaining links with network suppliers, monitoring network performance, providing support for systems, localizing and rectifying faults in networks and handling non-routine user/customer problems, and providing expertise and practical assistance in delivering service that complies with statutory and other standards, as well as strategic and tactical plans.
AOLCC’s Integrated Learning System™
All courses in our programs are delivered through our unique Integrated Learning System™ (ILS). Through ILS, you will develop a true proficiency in each topic, no matter your age or skill level upon enrolment. Our learning coaches are with you every step of the way to provide individualized assistance and encouragement in a supportive and non-competitive learning environment. Here’s how it works:
- You only advance to the next course when you are confident that you have mastered one topic and are ready to move on to the next
- You participate in hands-on exercises, tasks and practice exams that test your knowledge and give you confidence
Career Opportunities
Recent studies indicate that strong growth in IT jobs, especially for skilled Computer and Network Operators, are expected over the next few years. Careers that correspond with the skills learned in this program include:
- Hardware Installation Coordinator
- Network Administrator
- Network Support Technician
- Network Operator
- Local Area Network (LAN) Administrator
- Local Area Network (LAN) Technician
- Microsoft Azure Cloud Management
Duties and Responsibilities
IT Support Technician provide day-to-day onsite administrative support for software users in a variety of work environments, including professional offices, small businesses, government, and corporations. Their duties may include:
- Maintaining, troubleshooting, and administering the use of local area networks (LANs), wide area networks (WANs), hardware, software, and related computer equipment.
- Monitoring and implementing network activities.
- Designing and configuring networks and recommending purchases of application servers, peripherals, and software.
- Evaluating and installing computer hardware, networking software, and operating system software.
- Providing problem-solving services to network users.
- Performing data backups and disaster recovery operations.
- Collaborating with cross-functional teams to ensure network security and compliance.
Admission Requirements
Grade 12 or equivalent or Mature Student Status.
Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Program Outline
Keyboarding
Minimum 25 words per minute (WPM)
Operating Systems
Windows 10 level 1 and 2
PC Troubleshooting
CompTIA A+
Computer Networking
CompTIA Network+
CompTIA Security +
CompTIA Server+
CompTIA Security +
CompTIA Server+
Microsoft Certification
Microsoft Windows 10 Configuring
Microsoft Azure
Microsoft Azure
Job Readiness/employability Skills
Job Search and Resume Writing
