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34-Week Community Service Worker Diploma Program in BC

Community Service Workers are the main point of contact for individuals who are in need of continuous help and assistance. They work closely with various social groups, and their main goal is to provide the utmost support and care to the person or a group of people with physical and/or mental disabilities or restrictions.

Start your career in community service work today.

Become a Qualified Community Service Professional

Academy of Learning’s Community Service Worker diploma program strengthens the skills you needed to work in youth centres, family services, out-patient care services, community centres, emergency relief services and more.

We focus on the career-targeted skills and training that today’s employers are looking for so you can complete this program in less than eight months through our innovative Integrated Learning System™ (ILS). With ongoing enrolment and a flexible course schedule, you can start your education as soon as you’re ready!

Our career-focused curriculum includes courses in:

  • Psychology Fundamentals
  • Sociology and Family Life in Canada
  • Mental Health & Addictions
  • Criminology and At-Risk Populations
  • Case Management, Counselling and Ethics
  • Microsoft Office, and more

Throughout the Community Service Worker program, you will learn to advocate for your clients by directing them to appropriate services and resources, administering and implementing social assistance programs and community services and much more. A field-related work placement builds your confidence as you apply your skills in a real work setting. We also provide job search and resume writing workshops to help you get on track for a successful and long-lasting career.

AOLCC’s Integrated Learning System™

All courses in our programs are delivered through our unique Integrated Learning System™ (ILS). Through ILS, you will develop a true proficiency in each topic, no matter your age or skill level upon enrolment. Our learning coaches are with you every step of the way to provide individualized assistance and encouragement in a supportive and non-competitive learning environment. Here’s how it works:

  • You only advance to the next course when you are confident that you have mastered one topic and are ready to move on to the next
  • You participate in hands-on exercises, tasks and practice exams that test your knowledge and give you confidence
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Career Opportunities

Graduates of this program are qualified to work in a wide variety of CSW settings and occupations. Job titles vary per location, but graduates are an integral part of many settings, including:

  • Youth centres and youth protection services
  • Individual and family services
  • Civic and social organizations
  • Out-patient care centres
  • Local Community Service Centres (CLSC)
  • Vocational rehabilitation services
  • Educational services
  • Community food and housing
  • Emergency relief services
Program Objectives

This program will provide you with the basic knowledge, skills, and work experience needed to become permanently employable in a CSW setting. Skill development is delivered in three areas:

  • Comprehensive community service worker knowledge, including psychology, sociology, family life, mental health, addictions, criminology, at-risk populations, case management, counselling, ethics, business communication, report writing, and government and social services.
  • Full range of computer and office skills, including current software applications, keyboarding skills, and personal and professional development.
  • On-site work experience through participation in a 75- hour preceptorship at an approved CSW facility.

At the end of the program, you will be able to:

  • Accurately identify the socio-economic factors that may influence an individual’s attitudes and behaviours towards health and wellness during the intake process.
  • Advocate for client interests by accurately identifying client needs, directing them to appropriate community, provincial, and/or federal resources, and demonstrating an awareness of client diversity, uniqueness, and individuality.
  • Produce correctly formatted, grammatically correct, and accurate documents (e.g., reports, letters, and e-mails) that reflect an awareness of the target audience and include appropriate, industry-specific terminology.
  • Communicate clearly and effectively with colleagues and a wide range of healthcare professionals both orally and in writing in a community service work context.
  • Demonstrate ethics, professionalism, and self-awareness by analyzing case studies and ethical dilemmas, correctly identifying unethical, unprofessional, or inappropriate behaviour, and proposing more effective or appropriate courses of action.
Admission Requirements
  • Clear Criminal Record Check with Vulnerable Sector Check
  • 19 years of age or older (varies, depending on province-specific ministry requirements)
  • Grade 12 or equivalent, or Mature Student Status with successful completion of CAST testing
  • Adequate level of physical health to be able to fulfill job requirements (as stated in self-assessment)
  • Other medical tests (e.g., TB Test) or proof of vaccinations (e.g., Hepatitis B) may be required by industry prior to placement
  • Good command of the English language – both written and oral (as per completion of the Wonderlic SLE admission test with a minimum score of 18)
  • Completion of standard registration form

Program Outline

Part A: Computer and Business Office Skills
  • Introduction to Keyboarding
  • Keyboard Skill Building Level 1
  • Microsoft Windows Level 1
  • Microsoft Word – Level 1
  • Microsoft Excel – Level 1
  • Microsoft Access – Level 1
  • Microsoft Outlook – Level 1
  • Thought Patterns For A Successful Career
  • Job Search and Résumé Writing
Part B: CSW Administrative/Clinical
  • Psychology Fundamentals
  • Sociology and Family Life in Canada
  • Introduction to Mental Health and Addictions
  • Life-Span Development
  • Criminology and At-Risk Populations
  • Case Management, Counselling, and Ethics
  • Business Communication and Report Writing
  • Government and Social Services
    • Standard First Aid
    • Basic Rescuer (Level C) CPR Certification
Part C: Work Experience
  • Preceptorship


34 Weeks

Expected Wage Range

$28,502 - $48,307*
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